Politique de confidentialité

Data Protection Statement

Synchrone attaches great importance to protecting and respecting your privacy. This statement is intended to inform you about our practices regarding the collection, use and sharing of information that you may provide to us through our website https://www.synchrone.be/fr/.

This statement (and any document referred to herein, as well as our COOKIE POLICY) sets out how we, as data controller within the meaning of the GDPR, process the personal data we collect and that you provide to us. We invite you to read this document carefully to understand our practices regarding the processing of your personal data..

1. What personal data do we collect?

Your personal data (hereinafter "personal data") are data that allow you to be identified either directly (data such as your first and last name allows your immediate identification), or indirectly (data such as your postcode, phone number or contract number allow your identification indirectly).

During our interactions with you, we may collect different data:

identification data (last name, first name, address, phone number, email address...);
demographic data (such as gender, language, age);
data concerning the profession or function;
geolocation data, notably your IP address;
information relating to navigation and behavior on our website;
[IN CASE OF E-COMMERCE SITE]: purchase data (order reference, status...) and payment data (payment method, billing data,...);
and possibly other data communicated to us via the online form or an email exchange.

2. When do we collect your personal data and for what purpose?

2.1. When you submit a request via our Website

When you submit a contact or information request via our Website, we ask for your name, first name, last name of your company, email address, phone number.

We use this information to respond to your request, including providing you with all requested information about our products, services and/or activities. Unless you object, we may also contact you several times after your request in order to follow up on it. We do this based on our legitimate interest in maintaining a business relationship before and after a sale and/or improving the quality of interactions and services after an inquiry or contact request.

We keep emails requesting information or contact for a period of two (2) years, after which these emails are permanently deleted.

2.2. When you register to receive our Newsletter

When you register to receive our newsletter, we ask for your name and email address. By subscribing to our newsletter, you give us your consent to receive information about our products, services and other information that we think may be of interest to you.

You can withdraw your consent at any time and we will then stop sending you our newsletter. Your information is kept as long as you continue to consent to receive our newsletter.

2.3. When browsing our Website

When you visit our website, text files (cookies) are stored on the hard disk of your device and/or in your browser. The storage of these files is allowed if the user is informed about it and the retained data are only used to ensure system security and anomaly detection.

This collection of data is based on legitimate interest in the security and proper functioning of our Website. The other files require your prior consent. The retention period for these cookies is set out in our COOKIE POLICY..

2.4. When you make a purchase through our Website

When you make a purchase through our Website, we ask you to provide information such as your first and last name, billing address, shipping address, email address, and phone number. We also collect information about your payment method.

We use this information to process and fulfill your order contract, send you order and delivery confirmations, and track the status of your order. Unless you object, we may also contact you after your purchase to inform you about additional products, promotions, or to gather feedback.

Transaction-related information is retained for a period of ten (10) years to comply with legal and accounting obligations, after which it is deleted or anonymized.

3. Do we share your personal data with third parties?

We do not share your personal data except in the following cases:

Service providers : We work with third parties to provide our services (hosting, payment, analytics, emailing, etc.). These providers have access only to the data strictly necessary to perform their services.
Legal obligations : If required by law, we may share your personal data with legal, regulatory or judicial authorities.
Business partners : In some cases, with your explicit consent, your data may be shared with partners for marketing campaigns or promotional offers.

We never sell your personal data to third parties.

4. Where do we store your personal data?

Your personal data is stored in the European Economic Area (EEA). If data is to be transferred outside the EEA, we ensure that the recipient country provides an adequate level of protection, or contractual safeguards (such as standard contractual clauses) are in place.e.

5. How long do we keep your personal data for?

We only keep your personal data for as long as necessary for the purposes described in this statement or to comply with our legal obligations. Once the necessary period has expired, your data is deleted or anonymized.

6. What are your rights regarding your personal data?

Under the GDPR, you have the following rights:

Right of access : You may request information about the personal data we hold about you.
Right of rectification : You may request the correction of inaccurate or incomplete personal data.
Right to erasure : You may request the deletion of your personal data in certain cases (e.g.: when they are no longer necessary for the original purpose).
Right to restriction : You may request that we restrict the use of your personal data in certain situations.
Right to portability : You may request to receive your personal data in a structured and commonly used format, or to have it transmitted to a third party.
Right to object : You may object to the use of your personal data for legitimate reasons, in particular in case of processing for direct marketing purposes.
Right to withdraw your consent : If the processing is based on your consent, you can withdraw it at any time.

To exercise your rights, you can contact us at the following email address : info@synchrone.be. We will respond to your request within the applicable legal timeframes.

7. Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.

8. Changes to the declaration

We reserve the right to amend this data protection declaration at any time. Any modification will be published on this page with an update date. We encourage you to regularly review this statement to stay informed about our practices.

9. Contact

If you have any questions or concerns about this statement or how we process your personal data, you can contact us :